online dispute resolution platform
The EU Commission provides a platform for out-of-court dispute resolution. This gives consumers the opportunity to initially settle disputes relating to their online order out of court. The dispute resolution platform can be found here: http://ec.europa.eu/consumers/odr/
Our email address for consumer complaints is: souvenirs@duesseldorf-tourismus.de
Our email address for consumer complaints is: souvenirs@duesseldorf-tourismus.de