General terms and conditions of business
§ 1 Scope, Customer Information The following general terms and conditions govern the contractual relationship between Düsseldorf Tourismus GmbH and consumers and entrepreneurs who purchase goods through our shop. The contractual language is German.
§ 2 Conclusion of Contract
- The offers on the Internet represent a binding offer to you to purchase goods.
- After entering your data and clicking the order button, you accept this offer to conclude a purchase contract.
§ 3 Customer information: Storage of your order data
We will save your order with details of the concluded contract (e.g. type of product, price, etc.). We will send you the General Terms and Conditions, but you can also access the General Terms and Conditions at any time after the contract has been concluded via our website.
As a registered customer, you can access your past orders via the customer login area (My User Account).
§ 4 Customer information: Correction notice
You can correct your entries at any time before placing your order using the delete key. We will inform you about further correction options as you go through the ordering process. You can also end the ordering process completely at any time by closing the browser window.
§ 5 Warranty
The warranty is based on the statutory provisions.
§ 6 Retention of Title
The goods remain the property of DT until the purchase price has been paid in full.
dispute resolution
The EU Commission provides a platform for out-of-court dispute resolution. This gives consumers the opportunity to initially settle disputes relating to their online order out of court. The dispute resolution platform can be found here: http://ec.europa.eu/consumers/odr/
We are prepared to participate in an out-of-court arbitration procedure before a consumer arbitration board.
The responsible body is the Federal Universal Arbitration Board at the Center for Arbitration eV, Straßburger Straße 8, 77694 Kehl am Rhein, www.universalschlichtungsstelle.de .
Our email address for consumer complaints is: souvenirs@duesseldorf-tourismus.de